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Prevention and Protocol- What to do Before and After a Storm.

1/9/2022 (Permalink)

Storm Damage on Florida Home Tree causes roof damage after storm in Tallahassee, Florida.

Far too many relate to the following scenario:

A storm is on the radar, and you think you have done all you can to prepare for minimal damage, but you still find yourself with unforeseen damages in the wake of it. When this happens, you can feel like your entire world has been turned upside down! It's overwhelming, and it's challenging to get organized and decide what to do first. So many home and business owners feel confident in the prevention plan, and yet they lack the protocol needed to handle the aftermath of a storm and natural disaster. With a task as big as storm recovery, there may be more steps needed in some cases, so get to planning now! Here are our top 3 steps to take so you can be prepared if a storm damages your home or business:

1- Stay alert and proceed with caution.The national storm damage service site offers deeper insight to identifying storms of any kind and the potential dangers involved, such as injury. The first thing to ensure is that all household, or business employees are safe and out of harm's way. This can be done by checking for hazards like broken glass, exposed nails or screw, etc. Piles of debris or unsteady structures should be identified too. Further, you want to ensure that there are no other risks that can be avoided in the immediate future. Once you’re certain you and your household members are safe and unharmed, take the necessary precautions to avoid injuries. The last items are extremely important and at the top of the danger radar. Staying away from power lines in the area and checking any smells associated with gas is crucial. Shut off all valves to prevent continued danger.

2- Assess and document next.                                                                                                                                                        There are many steps ahead, and professionals who can help you carry them out, but the more info you gather, the better! Once the storm has passed, you will have some time for the insurance company to get involved, so go ahead and take as many pictures as you can. The more you have, the more likely you are to get the best compensation for your loss. Be sure to take pictures of any interior and exterior damage to your home- knowing that it could have structural damage that is not seen. In the notes taken, be sure to cover the following: 

  • Roof damage. Try to identify any holes, leaks, dents, gutter damage, or missing shingles. If extensive, call a local roofer for a second opinion.
  • Exterior siding damage. Rain can cause damage to siding and strong winds can tear it right off, so check this even if the storm seemed moderate.
  • All damage to windows and doors. Outside of the damage from the wind itself, the flying debris can affect even larger objects like windows and doors.
  • Moisture damage. Once water makes its way into your home, mold will begin to develop in insulation, wood, furniture, and carpeting. 
  • Fire damage. Downed power lines or water in the outlets of electrical equipment can create shorts and cause fires. 

3- Stay detailed, organized and keep receipts. Your homeowner's insurance can be a lifesaver in "getting back to normal," but the agents need your help along the way. Documentation is HUGE! save all receipts for materials, labor and even miscellaneous items in the aftermath to ensure fair reimbursement. Knowing your policy is your responsibility too. Make sure you fully understand your coverage- from tree damage to flood damage, because not all standard policies cover such things. If flood damage is not covered in your policy, it is wise to get it on an additional one. Most homeowners insurance policies cover: 

  • Weather damage: This typically includes damage due to hail, wind, fire, snow, and more.
  • Non-weather events: Common non-weather events are actions like theft and vandalism.
  • Sudden/accidental events: This includes situations like a water pipe breaking or a water leak.

If you are living in an area labeled "high storm risk," you will want to be thorough with an agent that has experience in that field. There are many options outside of standard policies, so shop around before making the decision.

There is a lot to do, and "off-season" is a time to not rest on your prevention laurels, so get ahead of the disaster today!

What Matters to You, Matters to Us- Content Restoration Services at SERVPRO.

11/28/2021 (Permalink)

Damaged items in home. Items submitted for restoration in residential service call.

Often we hear the question, "do you service residential projects?" While we take pride in offering services to large loss and commercial work, we wouldn't be satisfied if we didn't service the most important space to our customers- their homes.

Homeowners find themselves in need of flood damage cleanup, repair damage from frozen pipes, ceiling and wall damage, storm recovery, water extraction, attic and mold remediation, fire damage, black mold and much more.

One area that has come to be wildly important for customers is content restoration. It's not just the "things" that we will miss, but those material items can hold so much memory value and resemble decades of history for families. Companies, like ours, are having to dig deep and become resourceful to offer services that specialize in the restoration of prized possessions. Being a franchisee in the fastest growing restoration company in the world, ,we are proud to have headquarters that service such items with professionalism and care.

Unlike SERVPRO, many companies have not climbed on board to offer services like these in-house. Using subcontractors leaves many inquiries getting the same response, sending damaged items out to another vendor. The trends, and demands, set forth by millennials create heavy focus on technology and they won't accept non-digital inventory or the age-old sifting through the box tactics. Content restoration firms are expected to embrace and implement 3D mapping of loss sites, real-time data and online tracking of contents utilizing pack-out inventory and claims management software.

Jumping into the moving protocols, the implementation of such technology helps restoration companies meet service measurables without disturbing the homeowners, reduces the time frame for claim cycles, and even reduces the claim cost. Expectations from the customer are much higher today. No longer is it enough to have good customer service, but the customer EXPERIENCE must meet standards above and beyond today.

Even further, residential customers want to keep things under one roof today when it comes to services. Historically, companies took pride in having an "expert" in every corner. From document drying to furniture refinishing, companies had a referral for each category of need. Today, for ease and speed, it is preferred that companies handle all of these in-house. At first glance, it may seem like an overwhelming amount of added work and obligation, but this shift offers restoration companies more control over the claim and customer experience as a whole. It can also create more revenue and increase profit margins.

Still, restoration companies are not the only ones with more opportunity in this new setup. Insurance companies are able to serve better- increase the length, and quality, of their customer relationship too. It also increases the likelihood of a positive referral for insurance companies. Lastly, the "all inclusive" service model shortens the claim cycle and opens the door for more productivity for adjusters as well.

We have the ability to offer much more under the SERVPRO umbrella and are able to move along with trends at the fastest pace for residential clients. Our franchise refuses to fall into the complacency trap or rest on our service laurels. We are open-armed to technology advances and take great pride in capitalizing on opportunities it offers to SERV best.

Managing Flood Loss in Your Tallahassee Home Until Help Arrives

11/18/2021 (Permalink)

Flooding in Tallahassee Flood and wind damage in Tallahassee, Florida

Managing Flood Loss in Your Tallahassee Home Until Help Arrives

While flood disasters can be overwhelming and stressful for Tallahassee homeowners, especially coming on the heels of severe weather events that destroyed portions of the property, securing professional assistance quickly is a wise choice. With one of the most regarded storm relief teams in the state of Florida, we can mobilize quickly when homes and businesses are at risk. We have ready trailers stocked with industry-leading equipment to aid in extraction, drying, cleaning, and reducing mold growth potential.

Even with our fast response to these emergencies, even amid the storm, there are ways that a homeowner can help manage flood damage in their Tallahassee residence as well. It is important to note that while there are helpful objectives that property owners can manage until our SERVPRO team arrives at your home, it is only beneficial to do these tasks if it poses no risk or danger to you or your family. Understand your limitations, vulnerabilities in exposed areas of your home, and the progress of the rising water before you commit to any of these actions.

  • Gather Sentimental Items – One of the most critical tasks that any homeowner can embark on is gathering the sentimental and irreplaceable items from their residence before you vacate the premises. While our SERVPRO professionals have a skilled approach with content management, it is often impossible for us to manage the recovery of flood damaged photographs and other keepsakes.
  • Shut Off Other Utilities – Other utilities, especially your electric service, can become damaged with high flooding. The best solution to prevent a fatal situation where water can become electrically charged is to shut off the power to your residence if you know that substantial flooding is inevitable.
  • Take Photos of the Current Damage – Your insurance company is going to want documentation and proof of the damage that your home has sustained. Even additional aid groups often require documentation and cataloging of how your property was affected by the severe weather incident, so having photographic evidence can help.

Often flooding is challenging to avoid, even with barriers and damming that many homeowners attempt. Knowing how to overcome these damaging effects as they occur begins with securing the experience and skill of our team. Our fast response team stays prepared to help with all storm loss incidents 24/7 at(850) 536.6599

See more about Tallahassee.

Tis the Season to SERV!

11/10/2021 (Permalink)

Thanksgiving Giveaway Enter to win a Turkey Day Feast.

Tis' the season to SERV! 

We are a team of "can do" crew members year round- coming to the aid of Tallahassee residents and business owners when disaster strikes. Still, the holiday season offers even more ways to give back, and we don't want to miss a beat. 

Partnering with a tried and true taste bud favorite, Jeri's Midtown Cafe, we are sponsoring a Thanksgiving meal for 6-8! With this simple and easy Free Meal Giveaway Form, you can nominate a worthy family in the Tallahassee community and enter them to win. Jeri has long been a staple in Tallahassee. Even more impressive, she has always given back to the organizations that do above and beyond for the community. Partnering with The Kearney Center, Second Harvest and more, Jeri makes sure her "love on a plate" makes it to mouths in need. "I wanted to make sure that the sentiment of family and love stays at the center of holiday celebrations. That's why I began to create a lavish, yet simple, catering menu for people to put TIME together above all," says Jeri. Her simple ordering system and flavor-bursting menu is what you could call "classic with a twist!" We couldn't think of a more exciting partnership than that. 

With a SERVice-based nature, our team prioritizes Tallahassee residents outside of any disaster too! From sponsorships to events, we have pushed to do all we can to ensure that businesses can still serve- even in the emergency state of a pandemic. We know that the show must go on, and we aspire to do our part in making sure it does no matter what. That's how we came up with a sponsored feast idea this year. We are always looking for ways to engage and SERV our clients outside of the emergency setting, and this was a perfect opportunity to do just that. 

The magic is in the story, so we wanted to make sure that we got to hear the WHY in each submission and nomination. If you know a deserving family, tell us about them and enter them to win!

Community Events Secured by Cleaning

11/1/2021 (Permalink)

COVID Cleaning Event space COVID Cleaned for community in Boys and Girls Clubs of the Big Bend.

Good news is great news! While Florida COVID 19 cases fall a whopping 32.5% Leon county follows suit in the progress with a decline of 25.8% too. This is very promising as we head into the holiday season and open the doors more flagrantly for season-seeking patrons. With events and community events resuming in recent months, our team has had the opportunity to enhance the feeling of safety for attendees and even come in at the last minute to COVID Clean facilities that would otherwise not be safe to use.  When you hear the name SERVPRO, you most likely think of emergency services. We are more than that. Coming in after an emergency is, in fact, our area expertise. Still, our team also offers services that cater to emergency prevention too! You don't need a disaster to seek help trying to prevent one. Whether you have had confirmed exposure or not, it's always a good idea to get a large event space cleaned prior to heavy incoming traffic. Hosting community events is important now more than ever before, as we seek ways to unify after a long-lasting period of distancing. That's why we are committed to doing our part to ensure that the show goes on! Last month, we were able to SERV at a local eco-friendly event serving the Boys and Girls Clubs of the Big Bend. With over 150 kids on the way, we received word that the event space would not be ready to use unless it was COVID Cleaned, so we rushed in to offer our Certified COVID Cleaned service and guarantee.  Needless to say, the event got the Greenlight, and the club members from 4 counties experienced presentations from Heisman Trophy winner Charlie Ward, Olympic Gold Medalist Maicel Green, and Mrs. Florida Earth, Jennifer Powell. We are proud and privileged to SERV our community.

What to Look For When Hiring Water Damage Services

10/6/2021 (Permalink)

Water Damage Services How to know what you need.

What to Look For When Hiring Water Damage Services

What to Look For When Hiring Water Damage Services

Are you on the lookout for water damage services but don't know how to choose? Learn what to look for here and make choosing easier.

Owning a home comes with a lot of attractive perks and benefits. It's an investment that pays off while you're living in the home and after. Many homeowners go on to sell their homes for far more than what they paid. 

However, being a homeowner also comes with a lot of responsibilities. All maintenance and repairs fall on you. This can be particularly problematic if you've experienced a flood, burst pipe, or any other type of situation that has led to water damages. 

Fortunately, you aren't alone. There are affordable and reliable water damage services out there that can help you get your home back into perfect condition. 

We can help you find the right water damage repair company. Keep reading for everything you need to know. 

Water Damage Experience and Expertise

First, look for water damage services that are fully qualified to inspect your home for damage, extract water, dry the affected area, and make repairs. At SERVPRO, our water damage specialists are all IICRC-certified

Furthermore, we have years of experience and training to effectively mitigate damages and restore your home. This includes decontamination and cleaning services to help prevent the spread of disease. 

Positive Customer Reviews

Next, when looking for "Water damage near me," you should only consider water damage restoration companies that have positive reviews from their customers. Customer reviews can tell you a lot about a service provider's integrity, workmanship, professionalism, and customer service skills. 

For example, at SERVPRO, we have 5-star ratings on both Facebook and Yelp and a 4.7 rating on Google. We make it our mission to ensure every one of our customers is satisfied before we call it a day. 

All-Inclusive Services

To make your life easier, the best water damage services will provide everything you need to complete the job from start to finish. This includes taking care of water damage mold. SERVPRO offers mold remediation, on top of water excavation and drying to ensure you and your family won't be vulnerable to any complications. 


At SERVPRO, we understand that disaster can strike at any time, including nights, weekends, and holidays. For this reason, we offer 24-hour emergency services. You shouldn't have to sit by and wait for Monday while your house continues to flood with water. 

Similarly, we take great pride in responding faster to all sizes of disasters. We don't want to keep you waiting. 

Affordable Rates

Finally, before hiring water damage services, make sure you're paying competitive rates. While you can't place a price on the safety and security of your home, you shouldn't accept exorbitant fees. 

Fortunately, many homeowners' insurance policies lend a hand with disaster restoration services. Regardless, this doesn't mean you should let a dishonest company overcharge you in your time of need. 

Do You Need Water Damage Services?

Have you experienced a flood or a burst pipe in your home? Maybe you have negative drainage that filled up your basement after a heavy rainstorm?

No matter what's going on, you can count on our water damage services to get dry, clean, and restore your home. Contact us today to get ahold of one of our specialists and get a quote for our services. 

4 Important Ways a Water Damage Company Can Help You

10/5/2021 (Permalink)

Water Damage in Home Water removal services needed in customer home.

4 Important Ways a Water Damage Company Can Help You

Trying to tackle water damage on your own may not be the best idea. Learn what a water damage company can do to help you.

It can feel overwhelming to see standing water in your home. What do you do first? Focus on getting the water out or removing your possessions from the water? Whether it’s from a flood or a burst pipe, the faster you react to the water damage, the better.

Luckily, you don’t have to take this on by yourself. Water damage professionals should be the first people you call when realize your home has suffered from unwelcome water. Let’s look at everything a water damage company can do for you, but first, let’s cover the basics.

What Is a Water Damage Company?

Improperly treated water damage can lead to black mold, mildew, and wood rot. This means time and expertise are crucial.

Water damage remediation professionals go through training through the Institute of Inspection Cleaning and Restoration Certification. They strive to preserve your house and valuables by removing water and making repairs.

Water Damage Services

A highly-trained team of professionals will serve you from the minute you call until your house is dry back to normal. Here are just four of the ways a water damage company can help you after a flood.

Plan of Action

Water damage services begin with the initial assessment of testing the water to determine the extent of the threat it poses. There are three different types of water that can damage your house. The flood could be of clean water, gray water (from washing machines, showers, etc), or black water (contaminated from the septic tank). Once the water damage remediation team knows what they're dealing with, they can form their plan of action.

Water Extraction and Drying

The next step focuses on extracting the water using submersible pumps and wet vacuums. Once they remove the water, the drying process can begin. Industrial-grade dehumidifiers pull moisture out of the air and high-speed fans circulate airflow to speed up the process.

Cleaning and Restoration

After everything is dry, the cleaning and repairs begin. Carpets, floors, drywall, and anything else affected by the water damage must be removed or sanitized. Depending on the severity of the water damage, your home may need reconstruction. Your water damage company will address these as well to restore your house to be your home again.

Possible damage to the foundation or structure of your house can be costly and dangerous if done incorrectly. This is why it’s best to leave this kind of work to the experts.

Peace of Mind

Hiring a water damage company gives you the peace of mind that no spot is overlooked. They work knowing that every hour can mean more water absorption and more permanent damage.

Go With the Pros

You’re one call away from having all your flooding problems solved by water damage company experts. If you or someone you love is a flood victim, be sure to call our 24-hour emergency service at (850)765-5706. For more information about the other services we offer, including fire damage and mold remediation, contact us today.

The Big Question: Can Drywall Water Damage Be Fixed?

10/5/2021 (Permalink)

Water Damage on Drywall Water damage on drywall- professional services needed.

The Big Question: Can Drywall Water Damage Be Fixed?

Has your drywall been damaged by water and are you wondering if it can be fixed? Keep reading and learn more about drywall water damage.

Many people don't realize just how much drywall is favored in America relative to other places. In fact, about half of all the drywall in the world is used in North America. That is despite the fact that North America has less than 5% of the world's total population! 

That makes North America the world's expert on drywall as well as on drywall water damage. In many cases, it can be difficult to know when damaged drywall is still reparable versus when it will need replacing entirely.

So how can you detect signs that your drywall needs repairing or replaced? Read on to learn all about the top signs that your drywall needs professional attention! ??

Soft Spots in Your Drywall 

When it comes to water damage repair, one of the most common signs of water damage is soft spots in your drywall. Despite the fact that this is a common occurrence, it is also the easiest sign to miss.

This is because it is the only sign that cannot be spotted merely with the eyes. Although other signs of water damage present visibly, soft spots have to be felt with the hands.

When the far end of your drywall becomes soaked through with water, it destroys the structural integrity of your drywall. However, the face of the wall that you can see may look completely normal.

If you think you might have drywall that suffered excessive exposure to water, then feel around all over the exposed area. If you find spots that collapse under your fingers, then you have found significant drywall damage. 

Because of how long the water may have been on your drywall, you may also have a risk of mold

Bubbles or Cracks in Your Paint 

Bubbles especially occur in the ceiling. They are generally full of water and may require water damage restoration.

If they are small enough, then you may not need professional water damage repair. You can pop them yourself as long as you are prepared for the water that will come out of them. You may want to solve this sooner rather than later, since chronically wet drywall can lead to mold.

On the other hand, if the bubbles are large, you may need to call a professional.


If you look up "signs of water damage near me", then you will likely find discoloration. It generally turns your drywall yellow or brown. 

You can cover it up with paint if you like. If there is discoloration across a large area of drywall, then you might need to call a professional.

Be Prepared to Manage Drywall Water Damage

We hope that you were able to learn something helpful about some of the most important things to know about drywall water damage. When drywall is reparable, it can save you a lot of time and money to do so rather than having it replaced. On the other hand, it needs replacing, and you should do so as quickly as possible and accept that it will cost more than repairs.

To learn more about how to manage damage caused by water, fire, and other problems, feel free to reach out and get in touch with us at any time! 

How to Prevent Home Flooding: 5 Simple Tips

9/1/2021 (Permalink)

house flooded from storm storm causes flooding in Tallahassee home

How to Prevent Home Flooding: 5 Simple Tips 

Storm waters and flooding from hurricanes, thunderstorms, or even tornadoes can leave your home damaged and you feeling overwhelmed. If you live in a flood zone, your home flooding chances are magnified and even more scary. 

A flooded house can lead to everything from mold to flooring damage, not to mention the hit to your bank account. In this blog, you'll find a few tips on how to prevent flooding in your home. 

1. Check Your Foundation for Cracks

The first thing you can do to protect your home from flooding is to check your foundation for cracks. If you see any cracks in the foundation, seal them immediately before storm season begins. Then, you can pick up masonry or mortar caulk from your local hardware store. 

Water damage from storms or water seeping into your home needs to be dealt with right away to prevent further damage and health effects. 

2. Check Your Basement Windows

Many flooded homes have happened because of water seeping in through the basement windows. During the yearly maintenance checkup of your home, don't forget to check the basement windows for any cracks or holes.

If the windows are too bad, it's best to invest in new basement windows, and that goes for the rest of the windows in your home as well. If you find any cracks, make sure to seal them well before the rainy season begins. 

3. Clean Your Downspouts and Gutters

Check and clean your gutters and downspouts at least once a year, but preferably in the spring and fall of the year. If you're afraid of heights, it might be best to hire someone to come in and do this job for you. However, if you have a lot of trees around your home, you'll need to check the gutters and downspouts more often for the best results. 

4. Keep Drains and Ditches Clear of Debris

It's important to avoid mulch, leaves, and debris gathering in your drains and ditches, as when it starts to rain, if it floods, the water has nowhere to go. If you live in an area with a lot of trees, make sure to rake your leaves, bag them up and take them away instead of letting them pile up and be swept into your drains. 

5. Invest in a Sump Pump 

One sure way to prevent flooding in your home is to invest in a sump pump. If you do have a flood in your home, then this works to pump the water back outside where it belongs. Though most sump pumps are electric, you need to invest in a battery-operated one, just in case the power fails. 

Prevent Home Flooding Today

These are just a few of the things you can do to prevent home flooding from happening to you and your family. There are many causes of house floods out there, but if you're prepared, you don't have to worry about them as well. For help with any flood or fire damage as well as mold remediation, contact us today. We are standing by to take your calls and answer your questions.  

5 Questions to Ask a Water Damage Restoration Company

9/1/2021 (Permalink)

water leak in ceiling of home rain causes leak inside Tallahassee home

5 Questions to Ask a Water Damage Restoration Company

Before hiring a water damage restoration company, there are several things you should bring up. These are the important questions to ask.

Being a home or business owner has profound benefits. However, these benefits come with certain responsibilities. For example, if your property has been exposed to flooding or suffered damages from a burst water pipe, you are responsible for handling the cleanup. 

Fortunately, you can find a water damage restoration company out there that can help. They specialize in water damages and mold removal. This is vital, as being exposed to black mold can have health effects. 

The question is, how do you find the best restoration company? 

We can help. Keep reading for five questions to ask a water damage restoration company before hiring them.

1. Are You Fully Licensed?

First, verify the company's qualifications by asking about their licensing. Is the business licensed through the state? Additionally, what contracting and mold removal certifications do they possess?

For example, at SERVPRO, we are certified through IICRC, the Institute of Inspection Cleaning and Restoration Certification. All of our employees are highly trained to ensure our customers receive the best services. 

2. How Long Do You Expect the Process to Take?

Next, ask about availability and potential timelines. Whether your home or business was affected by water damage, you need to know how long it will be until things can return to normal. 

Ask how long they expect the process to take. Of course, the water damage restoration company will likely need to inspect the damage to give you a proper assessment. 

3. What Restoration Services Do You Offer?

Not all restoration services are qualified to offer the same types of services. At SERVPRO, we believe in offering an all-in-one service to our customers. We handle water damage restoration, mold removal, and even commercial building services. 

You shouldn't have to hire multiple companies to complete a single job. By hiring a company that handles water damage clean-up and all of the related services, you can save time and money. 

4. Do You Have Positive Customer Reviews?

When searching for "restoration companies near me," consider customer reviews and testimonials. Find out what other homeowners and business owners think about the company in question. At SERVPRO, we're proud of our reputation in the community and post our customer reviews on our website. 

You deserve to know what other people are saying about a service provider before trusting them with your home or business. Are the contractors professional, friendly, and efficient? Are property owners satisfied with the services completed by the water damage restoration company?

5. Can I Get a Quote for Your Services?

Finally, ask to get a quote for the water damage services you need. This is a great way of identifying your potential costs and finding affordable restoration companies. 

In most cases, the company will need to inspect the damage in-person to provide you with an accurate quote. Then you can compare costs and services and find the best company for your needs. 

Looking for a Water Damage Restoration Company You Can Trust?

If your home or business has recently suffered water damages, we understand the stress and frustration you're experiencing. We want to help you put your life back in order. 

For a water damage restoration company your can trust and rely on, contact us today to get a free quote for our services. Let's take of this problem together.