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Fire & Water - Cleanup & Restoration

5 Questions to Ask a Water Damage Restoration Company

9/1/2021 (Permalink)

water leak in ceiling of home rain causes leak inside Tallahassee home

5 Questions to Ask a Water Damage Restoration Company

Before hiring a water damage restoration company, there are several things you should bring up. These are the important questions to ask.

Being a home or business owner has profound benefits. However, these benefits come with certain responsibilities. For example, if your property has been exposed to flooding or suffered damages from a burst water pipe, you are responsible for handling the cleanup. 

Fortunately, you can find a water damage restoration company out there that can help. They specialize in water damages and mold removal. This is vital, as being exposed to black mold can have health effects. 

The question is, how do you find the best restoration company? 

We can help. Keep reading for five questions to ask a water damage restoration company before hiring them.

1. Are You Fully Licensed?

First, verify the company's qualifications by asking about their licensing. Is the business licensed through the state? Additionally, what contracting and mold removal certifications do they possess?

For example, at SERVPRO, we are certified through IICRC, the Institute of Inspection Cleaning and Restoration Certification. All of our employees are highly trained to ensure our customers receive the best services. 

2. How Long Do You Expect the Process to Take?

Next, ask about availability and potential timelines. Whether your home or business was affected by water damage, you need to know how long it will be until things can return to normal. 

Ask how long they expect the process to take. Of course, the water damage restoration company will likely need to inspect the damage to give you a proper assessment. 

3. What Restoration Services Do You Offer?

Not all restoration services are qualified to offer the same types of services. At SERVPRO, we believe in offering an all-in-one service to our customers. We handle water damage restoration, mold removal, and even commercial building services. 

You shouldn't have to hire multiple companies to complete a single job. By hiring a company that handles water damage clean-up and all of the related services, you can save time and money. 

4. Do You Have Positive Customer Reviews?

When searching for "restoration companies near me," consider customer reviews and testimonials. Find out what other homeowners and business owners think about the company in question. At SERVPRO, we're proud of our reputation in the community and post our customer reviews on our website. 

You deserve to know what other people are saying about a service provider before trusting them with your home or business. Are the contractors professional, friendly, and efficient? Are property owners satisfied with the services completed by the water damage restoration company?

5. Can I Get a Quote for Your Services?

Finally, ask to get a quote for the water damage services you need. This is a great way of identifying your potential costs and finding affordable restoration companies. 

In most cases, the company will need to inspect the damage in-person to provide you with an accurate quote. Then you can compare costs and services and find the best company for your needs. 

Looking for a Water Damage Restoration Company You Can Trust?

If your home or business has recently suffered water damages, we understand the stress and frustration you're experiencing. We want to help you put your life back in order. 

For a water damage restoration company your can trust and rely on, contact us today to get a free quote for our services. Let's take of this problem together. 

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